We only allow dogs at Old Barn House. Please make sure they are also booked in for your holiday and we accommodate a maximum of two dogs in Old Barn House. The garden is securely fenced and we we will provide a dog crate, cage mat, water bowl, feeding mat and a doggie 'welcome pack' (poop bags, canine towel, dog treats etc). Prior to booking please see our ‘doggie code’ which must be agreed to before the booking is placed – please remember that taking a holiday with your dog isn’t the same as taking a holiday from your responsibilities as a dog owners.

Check-in is at 4.00pm and check-out at 10.00am.

A 30% of the rental is payable when booking. The balance is payable 8 weeks before the check-in date. Non-payment of the balance by the due date may be construed as cancellation of the contract. If a booking is made within 8 weeks of the arrival date, the rental must be paid in full immediately.

On the day of arrival the card that was used to pay for your deposit will be used to pre-authorise £200 as a good housekeeping / damage deposit. If your card details are out of date or you would prefer to use a different card please notify us. This payment will not be processed if the property is left in a good condition. You undertake on behalf of yourself and all other members of your party to keep the premises and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as they are in at the commencement of the let (reasonable wear and tear accepted). The £200 will be released within 7 days of the rental end date subject to satisfactory inspection of the property by the Owner or nominated representative (we do not charge for minimal accidental breakages). Please be aware that it can take up to 7 days, depending on your bank, for the funds to be released back to you so you should ensure that you have enough funds for two weeks after your departure.

Cancellations must be immediately notified to us by phone and confirmed in writing by email.

For bookings placed on or after 9th January 2021:

• In the event of a National Lockdown or the lead booker (i.e. only the address on the booking form) being placed into a tier by the Government which has a Do Not Travel restriction placed on it due to COVID-19 covering your booked period of stay, therefore meaning you will need to cancel, a full refund of rental costs paid will be provided. The refund will be provided into the lead bookers account within 7 days of cancellation. We acknowledge that COVID-19 / Coronavirus related local lockdowns are circumstances beyond your control for which travel insurance does not appear to be easily available. We have therefore agreed to share the risk of you not being able to travel for these very specific local lockdown circumstances.
• Except for these two specific reasons if a cancellation is made a refund will only be provided if the dates in question are re-let (minus a 5% admin charge to cover our costs and third-party related costs to the cancellation and rebooking, for example bank fees, accounting fees, admin costs etc). We will endeavour to re-let and if successful will refund the whole (minus 5% of your total booking cost) up to a maximum of the rental we achieve for the re-let, bearing in mind that we may have to discount the rental to achieve a re-let at short notice. If we are unable to re-let you remain responsible for the rental payments that have been made and there will be a nominal amount refunded to the extent of direct costs that were not incurred. A few examples:
  • If you book a stay costing £1,500 and wish to cancel having paid a £450 (30% deposit), and we re-let the property for £1,500 you will be refunded £375 (non-refundable 5% admin fee of total rental cost = £75).
  • If you book a stay costing £1,500 and wish to cancel having paid a £450 deposit, and we re-let the property for £1,300 you will be refunded £175.
  • If you book a stay costing £1,500 and wish to cancel having paid the full cost of your stay, and we re-let the property for £1,500 you will be refunded £1,425.
  • If you book a stay costing £1,500 and wish to cancel having paid the full cost of your stay, and we re-let the property for £1,300 you will be refunded £1,225.
  • If you book a stay costing £1,500 and wish to cancel having paid the full cost of your stay, and we are not able to re-let the cottage, you will be refunded a nominal amount equal to the expected costs of laundry (above minimum charge), welcome pack and utilities (unlikely to be more than £75) to the extent that we have not had to incur such costs in relation to your booking.

Any refund will be made within 14 days of re-let or on the scheduled date of departure from the original booking (in the event we are unable to re-let the property).

We therefore strongly recommend you take out your own travel insurance (please see our Terms & Conditions). 

For bookings placed on or before 8th January 2021 please see our full Terms & Conditions or contact us. 

Utilities, linen and Wi-Fi: the rent is fully inclusive of water, electricity, heating, Wi-Fi throughout, Egyptian cotton bed linen (not including cot linen) and luxurious towels (each guest has one bath sheet and one bath towel). We also provide four hot tub towels.

Kitchen: Fully equipped kitchen to dine 8 people (crockery, cutlery, glasses (wine, pint, tumblers and champagne) and serving dishes). Cooking equipment (pans, pots, utensils etc). Cafetiere. A complimentary starter box is included with salt, pepper, kitchen roll, cloths, two tea towels, two hand towels, oven gloves, bin bags (black and recycling), dishwasher tablets, washing up liquid, cling film and foil. A limited about of instant coffee, tea and sugar is provided to get your started.

Bedrooms: Sycamore and Maple Bedroom have a smart TV. All bedrooms have a hair dryer.

Bathrooms: two toilet rolls per bathroom are supplied, bath mats and complimentary hand soap.

Outside Area: jacuzzi, outdoor games (football posts, football, badminton set, cricket set and rounders set), patio with rattan seating for up to 8 guests. Gas BBQ with complimentary gas and equipment. Available May to October inclusive.

Welcome Hamper: we provide a complimentary welcome hamper containing a selection of Herefordshire items (crisps, apple juice, cake and pint of milk).

Infants: Available on request: one travel cot (please bring your own cot linen), one highchair with staps, stair gates and plastic cutlery.

Doggie Welcome Pack: Dogs which are booked and paid for will have access to – dog crate, cage mat, poop bags, outside dog poo bin, canine towel, throws for the sofa, doggie rocks (for the water bowl) and complimentary dog treats.

For the comfort of all our guests, no smoking is permitted anywhere in the property.

• Cleaning will be a two-step process – deep clean then completely sanitise with a virucidal sanitiser – including all the soft furnishings (completing a bespoke checklist for the property that will be signed off prior to guest arrival).
• A good supply of virucidal disinfectant and cloths, hand wash and hand sanitiser will be left as part of your welcome pack. We ask you to bring your own mask and gloves for wearing in public.
• We have removed some items from the properties to reduce risk of touch contamination. This includes some soft furnishings, decorative cushions, bed runners, throws etc.
• All your guest information (guest books, user manuals etc) has been uploaded to a ‘virtual guest book’ – this removing all the paper information from the property (information of the virtual guest book will be provided prior to your visit).
• Remote controls will be bagged in disposable remote-control sealed bags that will be changed between each booking.
• Welcome packs consist entirely of packaged items and left on the side for your arrival.

If you want to book a food delivery we strongly recommend this is done as soon as possible!

Information on attractions, activities, pubs, restaurants and take-aways can be seen on the 'plan your stay' section. We suggest you speak directly with the business as information is continually changing. Booking in advance will be critical, as there will be limited capacity at some attractions, restaurants, pubs as well as many take-aways requiring advance orders to allocate collection slots. If you need any help or advice, please do not hesitate to contact us and we would be more than happy to help.

We sincerely hope that you will have a happy and healthy holiday. However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). If you are seriously unable to follow this government advice and you have to self-isolate at our property then you will be responsible for paying for all bookings that have to be cancelled as a result, your extended stay, professional cleaning and any other costs we incur as a result. If you return home as a result of developing symptoms, please let us know as the cleaning protocols are different.

We are doing everything we can to ensure your safety, and that of our housekeepers, family and local community. This also means some things are slightly different from usual and we will be asking for your cooperation.

1. Please do not come to our property if you do not feel well or have symptoms of COVID-19 within the previous 14 days.
2. Please do not arrive before 16:00 hours on your day of check in – this is to ensure we have enough time to complete the enhanced two clean process under the cleaning protocols.
3. Whilst at the property: We ask you to adhere to all the government guidance, including social distancing, especially when out in public. Remember the best way to stay safe is to regularly wash hands thoroughly.
4. Before you depart, we please ask if you can:
   • Strip the beds and put all linen and towels into laundry bags provided: this of course is not usual, however as 7/10 people who have had the anti-body test did not have any symptoms the government are advising we have to assume that someone in your group could be carrying the virus (of course we hope not). The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds.
   • Leave bedroom and main living area windows open on departure. If the weather is very windy and conditions unsuitable then please do not open the windows as it may cause damage. If you are leaving before 9.30am on your day of departure please text to let us know so we can take appropriate measures to keep the property safe after departure.
   • Take out all rubbish/recycling (kitchen, bedrooms and living areas) and dispose of it into appropriate bins outside.
5. Departure time is strictly 10.00am at the latest from the property – again this is to ensure we have enough time for the two-part clean.